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Strategic Issues
- Customer Driven Needs:
- Customer Service
- Delivery Performance
- High Quality Products
- Ease of Doing Business
- Need for Growth
- Diminishing Operating Margins
- ISO and Regulatory Compliance
- Merger / Acquisition
- Global Competition
- Product Development / Speed to Market
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Critical Success Factors
- Executive and Organizational Alignment
- Profitability
- Quality of Goods & Services
- Cycle Time Reduction
- On-Time Delivery
- Enterprise Resource Planning (ERP)
- Material Cost Control
- Inventory Management
- Process Optimization
- Productivity Improvement
- Human Resources Utilization
- Cost Management
- Lean Manufacturing
- Manufacturing Flexibility
- Supply Chain Management
- Useful Operating Metrics
- Financial Performance
- Continuous Improvement
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Brighton - Tool Kit
- Functional Alignment
- Product Rationalization
- Service Level Rationalization
- Work Flow & Process Simplification
- Reliability Centered Maintenance
- Value Analysis
- Lean Manufacturing
- Product / Market / Supplier Interviews
- Focused Training
- Tangible Metrics / Measurements
- Documentation Reduction & Simplification
- Customer Surveys
- Team Based Organization
- Failure Mode & Effects Analysis (FMEA)
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Results
- Top Down Alignment
- Clear Objectives & Goals
- Activity Based Organization Structure
- Functional Barriers Reduced
- Focus on Primary / Value Added activities
- Reengineered Processes
- Improved skilled work force
- Goal Attainment
- Financial Improvement
- Lower Unit Cost
- Improved Operating Margins
- Broad Based Ownership
- Customer Satisfaction
- Service / Quality Improvement
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